Shipping and DOA

DOA Policy

We cover all DOA merchandise including UPS delays except Acts of God related to delays that are not covered such as hurricanes, earthquakes, floods, or other uncontrollable events that are out of our control.

We strive at AGC to provide the best products for our customers. However, in the event of unforeseen circumstances beyond our control such as "acts of God" we have outlined the following policies to ensure fairness to all parties:

"Acts of God" include, but not limited to, natural disasters such as hurricanes, earthquakes, floods, wildfires, and other extraordinary events that disrupt normal operations of shipping.

Before Shipment: If an Act of God occurs before your order is shipped, you may: request a full refund, choose to delay your shipment until conditions improve, or opt for store credit equivalent to the purchase amount.

After Shipment: Once an order has been shipped, refunds will not be available for loss or delays caused by acts of God. 

Live Animal Guarantee: Our Live Arrival Guarantee does not cover losses caused by acts of God, including delays or damage caused by weather-related disruptions or other controllable events. 

If UPS is delayed (except by Acts Of God), and your items do not deliver until the next day, and they are DOA, a credit will be issued to your account for future purchases.

In the event of DOA (other of Acts Of God), we require that you provide us with clear pictures under daylight (not actinic) within 12 hours of the delivery time so we can see the damaged coral and we can decided on what action to take.

We do not offer any returns or refunds to non DOA.

Our goal is 100% satisfaction to please; don’t hesitate to contact us with any questions or problems.

Shipping & How We Package Coral

  • Please allow 24-68 hours for processing your order.

  • A tracking number will be generated and sent to the email when your order ships on the day you selected in checkout, If u signed up for SMS you will get updates about your order when it ships

  • We ship with UPS Next Day Air shipping. Our shipping is flat rate but for different States it can be cheaper or more expensive. We offer free shipping for orders of $300+ .

  • Shipping to closest states are VA,SC,NC,TN, is just $24.99.

  • Shipping to closer states GA,AL,AR,FL,MS,DE,IL,IN,KY,TN,LA,IA,MD,MS,MO,NJ,OH,PA,DC Its $39.99.

  • Shipping to farther States are AZ,CO,CT,KS,MA,ME,MI,MN,NE,NH,NM,NY,ND,OK,RI,SD,TX,VT,WI,WY shipping is $49.99.

  • Shipping to farthest states are CA,ID,MT,NV,OR,UT,WA, is $54.99

  • There is a minimum order amount of $50

  • All our corals are shipped with 1"- 1 1/2" insulated polystyrene boxes.

  • When the weather is 65°F or below, items ship with a heat pack or sometimes 2 depending on how cold it is. If the temperature is below 35°F We do not ship

  • When the temperature is 80°F or above, corals are shipped with ice packs.

  • Shipping days are Monday Tuesday, Wednesday, and Thursday, If you prefer a specific shipping date please let us know. We do not ship Fridays