Shipping and DOA

DOA Policy

We cover all DOA merchandise including UPS delays.

If UPS is delayed, and your items do not deliver until the next day, and they are DOA, we cover all losses.

In the event of DOA, we require that you provide us with clear pictures under daylight (not actinic) within 12 hours of the delivery time so we can see the damaged coral and we can decided on what action to take.

We do not offer any returns or refunds to non doa.

Our goal is 100% satisfaction to please; don’t hesitate to contact us with any questions or problems.

Shipping & How We Package Coral

  • Please allow 24-68 hours for processing your order.

  • A tracking number will be generated and sent to the email when your order ships on the day you selected in checkout, If u signed up for SMS you will get updates about your order when it ships

  • We ship with UPS Next Day Air shipping. Our shipping is flat rate but for different States it can be cheaper or more expensive. We offer free shipping for orders of $300+ .

  • Shipping to closest states are VA,SC,NC,TN, is just $24.99.

  • Shipping to closer states GA,AL,AR,FL,MS,DE,IL,IN,KY,TN,LA,IA,MD,MS,MO,NJ,OH,PA,WA Its $39.99.

  • Shipping to farther States are AZ,CO,CT,KS,MA,ME,MI,MN,NE,NH,NM,NY,ND,OK,RI,SD,TX,VT,WI,WY shipping is $49.99.

  • Shipping to farthest states are CA,ID,MT,NV,OR,UT,WA, is $54.99

  • There is a minimum order amount of $50

  • All our corals are shipped with thick insulated Uline polystyrene boxes.

  • When the weather is 65°F or below, items ship with a heat pack or sometimes 2 depending on how cold it is.

  • When the temperature is 80°F or above, corals are shipped with ice packs.

  • Shipping days are Monday Tuesday, Wednesday, and Thursday, If you prefer a specific shipping date please let us know. We do not ship Fridays